Last updated on March 23, 2023

DEAR INTERNET USERS, WE ARE DELIGHTED THAT YOU ARE INTERESTED IN OUR WEBSITE AND OUR COMPANY. This privacy and cookie policy (“Privacy and Cookies Policy”) sets out what personal data we collect, how we process it, and how long we retain it when using our Website (as defined below).

1.- General information

  1. This website (the “Website”) is operated by Chain4Travel AG, a Swiss company, located at Dammstrasse 16, CH -6300 Zug, Switzerland
  2. We take our data protection responsibilities with the utmost seriousness and we have designed our Website so that you may navigate and use our Website without having to provide personal data. If personal data is collected, for example in the context of a query, this is done on a voluntary basis. Despite careful monitoring of content, we cannot accept any responsibility for external links to third-party content.
  3. We collect, process, and use your personal data by this Privacy and Cookies Policy and compliance with the Swiss Federal Act on Data Protection, the Swiss Ordinance to the Federal Act on Data Protection, and the General European Data Protection Regulation (“Applicable Laws”).

2.- Data Privacy Officer

We appointed a Data Privacy Officer, whose duties are to ensure that our Company complies with this Privacy and Cookies Policy and, more generally, with the Applicable Laws.

If you have any questions or requests regarding the processing of your personal data, please contact our Data Privacy Officer (Pablo Castillo) at the following addresses:

Our representative in the EU according to article 27 of the General European Data Protection Regulation is:

3.- How we use personal data

3.1. When visiting our website

We collect and use your personal data exclusively when you visit/use our Website. In the following paragraphs, we will inform you about the type, scope, and purpose of gathering and using personal data. We will only use your personal data for the purposes listed below. You can access this information at any time on our Website. Transfer and recording of data for internal record-keeping and statistical purposes. For technical reasons, when you access our Website, your internet browser automatically transmits some data to our server. This is data such as date and time of access, URL of the referring website, pages viewed, amount of data sent, browser type and version, operating system as well as your IP address. This data is stored. We can't associate this data with any specific person. This data is used for statistical purposes only and deleted afterward.

A.- Personal data

If you provide us with personal information (for example through our contact form), we gather, store, and use this only to answer your queries and for any follow-up questions and technical administration.

B.- Usage of personal data

We gather and use personal data only when it is necessary for enabling access to our internet services (usage data). In particular, this includes identification markers, information about the start and finish of use as well as the extent to which you use our services. For marketing, market research, and the design and development of our services, we are allowed to create user profiles when pseudonyms are used. You have the right to object to this use of your data. We are not allowed to combine these user profiles with any personal data about the person behind the pseudonym. Moreover, data cannot be transferred to third parties without your express permission.

C.- Data subjects and categories

Data subjects are customers, visitors to the Website, and business partners as well as employees. Surname, first name, address where applicable and email address, as well as IP address, are collected here. However, this only occurs to the extent described for a specific purpose and data economy.

3.2. Use of Website Cookies

Our Website may use cookies to distinguish you from other users of our Website. This may help us to provide you with a good experience when you browse our Website and may also allow us to improve our Website. By continuing to browse the Website, you are agreeing to our use of cookies as well as the terms of this cookies policy. This cookies policy is part of the Privacy and Cookies Policy. A cookie is a small file of letters and numbers that we may store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer's hard drive. We may use the following cookies:

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies), you may not be able to access all or parts of our sites.

Except for essential cookies, all cookies will expire after two years.

3.3. Google Analytics

This Website uses Google Analytics, a web analysis service provided by Google Ireland Limited, Gordon House Barrow St, Dublin 4, Ireland. Google Analytics uses cookies. The information concerning the use of this Website, generated by cookies, is transmitted to a Google server in the USA and stored there. In the case of IP anonymization on our Website, your IP address is shortened by Google before transmission if you are within the European Union or other states within the European Economic Area. The IP address transmitted from your browser within the context of Google Analytics will not be connected to other Google data. You can prevent the collection of your data generated by cookies and related to the use of our Website (including IP address) from being transmitted to, and processed by, Google by downloading and installing the browser plugin available via this link:

Please note that we ensure the anonymization of IP addresses (so-called IP-Masking) through our Google Tag Manager settings.

You can obtain further information in Google’s Privacy Policy

4.- Transmission of data to third parties

4.1. We can engage third parties to process personal data, process personal data with third parties or with the help of third parties, or transmit personal data to third parties. In particular, such third parties are providers whose services we use. We guarantee an adequate level of data protection from these third parties too.

4.2. As a rule, such third parties are based in Switzerland and the European Economic Area (EEA). However, such third parties can also be situated in other states and territories on Earth or even elsewhere in the universe as long as their data protection legislation is deemed to provide an adequate level of data protection by the Swiss Federal Data Protection and Information Commissioner and – if and in so far as the General European Data Protection Regulation applies – the European Commission, or if an adequate level of data protection is guaranteed for other reasons such as a contractual agreement, especially one based on standard contractual clauses, or a certification. In exceptional cases, such a third party can even be based in a country without an adequate level of data protection as long as the data protection requirements such as the express consent of the data subject are met.

5.- Your rights regarding your personal data

You have certain rights under the Applicable Laws. We explain these below.

5.1. You have the right to information and access

You have a right to be informed about the processing of your personal data (and if you did not give it to us, information as to the source) and this Privacy and Cookies Policy intends to provide the information. Of course, if you have any further questions, you can contact us at the above details.

5.2. You have the right to obtain confirmation

You have the right to obtain confirmation from the Company as to whether or not personal data concerning you is being processed. If you wish to avail yourself of this right of confirmation, you have any further questions you can contact us as stated in section 2 of this Privacy and Cookies Policy.

5.3. You have the right to rectification

You have the right to have any inaccurate personal information about you rectified and to have any incomplete personal information about you completed. You may also request that we restrict the processing of that information. The accuracy of your information is important to us. If you do not want us to use your personal data in the manner set out in this Privacy and Cookies Policy, or need to advise us of any changes to your personal information, or would like any more information about how we collect and use your personal data, please contact us at the above details.

5.4. You have the right to erasure

You have the general right to request the erasure of your personal information in the following circumstances: the personal information is no longer necessary for the purpose for which it was collected; you withdraw your consent to consent-based processing and no other legal justification for processing applies; you object to processing for direct marketing purposes; we unlawfully processed your personal information; and erasure is required to comply with a legal obligation that applies to us.

5.5. You have the right to processing

You have the right to obtain from the Company restriction of processing where one of the following applies:

5.6. You have the right to object

You have the right to object, on grounds relating to your particular situation, at any time, to the processing of personal data concerning you, which is based on point (e) or (f) of Article 6(1) of the General European Data Protection Regulation. This also applies to profiling based on these provisions.

The Company shall no longer process the personal data in the event of the objection unless the Company can demonstrate reasonable grounds for the processing, which override the interests, rights, and freedoms of you, or for the establishment, exercise, or defense of legal claims. To exercise the right to object, you may directly contact the responsible person.

5.7. You have the right to withdraw data protection consent

You have the right to withdraw your consent to processing your personal data at any time. If you wish to exercise the right to withdraw the consent, you may at any time directly contact the responsible person as stated in section 2.

6.- Duration of the storage

The Company will process and store the personal data of the data subject only for the period necessary to achieve the purpose of storage, or as far as this is granted by the Applicable Laws and regulations. In the storage, the purpose is not applicable, or if a storage period prescribed by the Applicable Laws expires, the personal data is routinely erased by the legal requirements.

7.- Minors

The Company does not knowingly collect or use any personal data from minors. A minor may be able to willingly share personal information with others, depending on the products and/or media channels used. If a minor provides us with their information without the consent of their parents or guardian, we will ask the parent or guardian to contact us to delete that information.

8.- Registration for our newsletter

8.1. If you have agreed to subscribe to our newsletter, we will send this newsletter to the email address you have provided. Our newsletter will regularly update you with news, dates, and other initiatives. The name and email address you provide for receiving the newsletter will be solely used by us. In no way will your data be passed on to third parties of any kind.

8.2. You can of course unsubscribe to the newsletter at any time by clicking on the unsubscribe link at the bottom of each newsletter or by contacting us via email at After unsubscribing your personal data will be deleted.

8.3. We use web beacons, tracking pixels, and other technologies to track and analyze your interactions with the newsletter. This data is allocated to your e-mail address and pseudonymized ID. We use this data to generate a user profile to personalize the newsletter for you.

You can object to this at any time by using the unsubscribe link provided in each e-mail or by contacting our data protection officer.

Newsletter tracking is not possible if you've deactivated image viewing by default in your e-mail application. In this case, the newsletter will not be displayed in full and you won’t be able to use all the features. If you display images manually, tracking will occur.

9.- Data protection declaration for the use of LinkedIn

We use the plugin provided by the social network LinkedIn Corporation, 2029 Stierlin Court, Mountain View, CA 94043, USA. The plugin is recognizable as the “LinkedIn” logo and the “Share” button on our website. When you click on the “LinkedIn” button or the “Share” button on our pages or access content whilst you are logged into your LinkedIn account, you link our website content with your LinkedIn profile. Through this, LinkedIn will receive the information that you have visited our website with your IP address. In this way, LinkedIn can associate your visit with your user account. We do not receive information about the content of this transmitted data or its usage from LinkedIn. Details about data collection as well as your rights and setting options can be found through LinkedIn’s data protection information here:

10.- Social Media

We may use plug-ins from social networks such as Blog, GitHub, YouTube, Instagram, Twitter, Facebook, or Medium, and Meetups on our Website. When you activate them by clicking on them, the operators of the respective social networks may record that you are on our Website and may use this information. This processing of your personal data lays the responsibility of these individual social media platforms and occurs according to their privacy policy. Please check with these individual social media platforms.

Regarding their privacy policies. The Company is not responsible for data collected by these individual social media platforms. We only use these platforms to inform our community of updates and answer user questions.

11.- Changes to this Privacy and Cookies Policy

We may update this Privacy Policy from time to time. If we make any changes, we will change the Last Updated date above. We encourage you to periodically review the Privacy and Cookies Policy for the latest information on our privacy practices. Any modification to this Privacy Policy will be effective upon our posting of the updated terms. If you do not agree to the revised Policy, you should discontinue your use of this website.